Samsung pre-installs AppCloud bloatware by ironSource (now owned by Unity) on A and M series phones in West Asia and North Africa without user consent.
AppCloud collects sensitive data—including biometric information, IP addresses, and device fingerprints—while its privacy practices are opaque and there is no clear opt-out.
The app cannot be removed without rooting the device (which voids warranties and poses security risks) and may reappear after system updates.
Forced installation violates GDPR and regional data protection laws, and poses legal and ethical concerns in countries that ban Israeli-founded companies.
The open letter demands Samsung disclose AppCloud’s privacy policy, provide a safe removal method, explain the pre-installation decision, reconsider future installs, and meet with concerned stakeholders.
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